Cisco Unified Communications
Cisco Unified CommunicationsCisco Unified Communications (UC) is a set of technologies used for unifying and automating communications over fixed and mobile networks.
Cisco UC integrates different types of real-time traffic (e.g., IP telephony, telepresence, or video communications) and non-real-time traffic (such as email, voice mail) over multiple devices offering a unified and consistent user experience.Cisco Unified Communications
Cisco Unified Communications has evolved to offer voice, video, web applications (including data) delivering an easy-to-use, media-rich collaborative experience to users. Mainly designed for small- and mid-size and enterprise level businesses, Cisco Unified Communications provides a high level of security, resilience, and scalability of the communications network enabling users in any workspace to connect with anyone, anywhere, anyway, anytime. In addition to IP telephony and rich media conferencing, Cisco Unified Communications have streamlined the following services:
- Customer contact center
- Third party applications
Cisco Unified Communications Benefits
Cisco Unified Communications solutions provide competitive advantages to businesses by delivering advanced communications and collaboration applications.
Businesses achieve several benefits including:
- Productivity: Enables information workers to collaborate in real time, using familiar tools and applications.
- Efficiency: Automates, optimizes, and transforms business processes. Also enables staff to access corporate resources – in the office, on the road or at a remote location – needed to do their jobs effectively. The collaboration applications use the network as the platform for enhancing a competitive advantage by accelerating decision time and reducing transaction time.
- Cost Reduction: Simplifies infrastructure requirements resulting in increased IT efficiency and reduced costs of administering and managing voice and data communications.
- Customer Satisfaction: Solves customer problems, responds to requests, and efficiently gathers information to address customer needs.
Cisco Call Manager and Cisco Contact Center
Two Cisco products: Contact Center Express and CallManager are part of Unified Communications System. Geared for IP infrastructure, Cisco Unified Contact Center provides multichannel contact management. A part of Cisco Unified Contact Center solutions portfolio, Unified Contact Center Express (Unified CCX) delivers customer interaction management solutions for as many as 400 agents. Contact Center Express is capable of offering call routing and comprehensive contact management capabilities.
The performance of Cisco Unified Communications depends on CallManager, an IP telephony-based call processing and call control solution. As part of call control functionality, CallManager provides a high quality communication experience to the user as well as to the endpoint. This component is scalable for up to 40,000 users and is deployed in different modes such as on-premises, private, and public clouds. Cisco’s CallManager offers mobility. A user can communicate with other users from any place. In addition, Call Manager increases productivity by providing session management, messaging, and web conferencing.